Privacy Policy

Your privacy is important to us. We know every privacy notice says that, but at Cleaning Doctor, we truly mean it. Whether you're enquiring about or using our services, we're committed to protecting and safeguarding your personal data.

What Information Do We Collect?

We may collect personal data from you through a number of means, including:

• Website enquiry forms
• Direct email or messaging (e.g., via Facebook)
• Phone calls or private messages
• 'Free hints & tips valued client forms'
• Third-party referrals (e.g., Guardsman or Independent Inspections)

The types of data we collect may include:

• Name
• Email address
• Phone number
• Home or business address

What Do We Use Your Data For?

• Assess service feasibility and refer enquiries to your local Cleaning Doctor branch
• Respond to your enquiries
• Send promotional emails or texts (only with your opt-in consent)
• Offer hints, tips, and special offers (only with your consent)

Do We Share Your Information?

We never sell your data.

We may share your information with:

• Cleaning Doctor Ltd head office (for service coordination)
• Franchisees delivering services in your area
• Third parties such as Guardsman or Independent Inspections (for insurance-related inspections)
• Review platforms (Trustist, Facebook, Google) where your first name and initial may be displayed

Newsletter Preferences

If you receive emails from us, each email will include a personalised preference link allowing you to manage your communication preferences at any time.

Security of Your Data

We follow European data protection laws and have implemented the following safeguards:

• Password-protected emails and databases
• Anti-virus software on all systems
• Access restricted to authorised personnel only

Children's Personal Data

We do not knowingly collect personal data from anyone under the age of 16, except in rare cases where a guarantor is required. In all cases, the same privacy standards are applied.

Use of Reviews

When we display customer reviews, they are shown using your first name and initial only (e.g., "Joe B."). Reviews may be collected from Facebook, Google, or Trustist platforms.

Legal Basis for Data Processing

• Performance of a contract – To provide the services you have requested
• Legitimate interest – To send relevant offers and communication about our services
• Consent – Required for all marketing communications

Invoicing and Accounting

Data contained on invoices is stored securely for a minimum of 6 years in line with HMRC/Revenue requirements. Physical invoices are kept in locked offices or filing cabinets.

Links to Other Websites

Our website may contain links to third-party websites such as Facebook, Instagram, and YouTube. We are not responsible for the privacy practices or content of these external sites.

Cookie Policy

We use cookies to help us understand which pages on our website are most useful to visitors. Cookies do not give us access to your computer or any personal data about you. You can manage your cookie preferences through your browser settings. For more information, visit allaboutcookies.org.

Accessing or Updating Your Personal Data

You have the right to:

• Request a copy of the personal data we hold about you
• Correct any inaccurate data
• Request deletion of your data
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us at info@cleaningdoctor.net (please mention your location so we can direct your request appropriately).

Final Note

We are committed to handling your data properly and earning your trust. If you have any questions or concerns about this privacy policy, please do not hesitate to get in touch.