Customer Reviews


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Anna Reorowicz

9 Jun 2017

Google 5 Stars transparent

We’ve known Derrick for years. He offers excellent service at a very reasonable price and always with a smile on his face. He’s very accommodating and more than once saved carpets that we thought were beyond salvage! Highly recommended!

Iain Connell

9 Jun 2017

Google 5 Stars transparent

Derek is a kind, friendly and very helpful guy.. Nothing is to much for him. Would highly recommend his services.

Laura Jacobs

7 Jun 2017

Google 5 Stars transparent

I cannot rate Derrick enough, I have worked with Derrick for some years now and he always does an outstanding job. No job is to big or too small for Derrick, he has a great friendly and professional approach, he is honest and reliable and I would recommend Derrick to other companies, friends and family without a second thought. Thanks for all your hard work Derrick your a super star.

Upholstery Cleaned

Daphne Carne

Dear Derrick,
Just to say thank you for the wonderful job you did with cleaning our furniture.  The results are amazing and we are really pleased.  I would not hesitate to recommend you – and indeed have already done so.

Suite and Carpets Cleaned in Parkstone

Penny Wilton, Parkstone, Bournemouth, BH14

Excellent service and my suite and carpets now look like new – Derrick Hands the Cleaning Doctor from Poole did a super job, thanks.

Carpets Cleaned in Poole

Mr Bothwell, Poole

Dear Mr Hands,
Just a note to thank you for the fabulous carpet cleaning job you did for us recently.
You clearly are passionate about the services you provide and it shows in the professional way you approach each “challenge”. We found you to be very diligent, efficient, trustworthy, and hard working. You delivered a total customer experience which was completely hassle free and we will certainly recommend you to others.

Carpets and a Leather Suite Cleaned in Bournemouth

Nige Chappell, Bournemouth, BH23

Derek is a very friendly hard working guy. He did a very professional and thorough job on my carpets and Leather furniture. I would definitely recommend his services and would not hesitate in using them again.

Hotel Carpets Cleaned in Bournemouth

Mick and Linda Turner, Earlham Lodge Hotel, Bournemouth, BH4 8HR

Just to say thanks for the great job on the carpets at the hotel.
See you soon.

Marriot Hotel - Carpets and Upholstery Cleaned in Bournemouth

Bournemouth Highcliff Marriott Hotel

Good afternoon Derrick
I just wanted to to drop you a note to sincerely thank you for the carpet and upholstery cleaning services that you, the cleaning doctor,  have provided over the past month here at the Highcliff Marriott Hotel.

Excellent job with excellent results at a very competitive and fair price.

All the public areas carpets including the Highcliff Grill & Bar and all the Banqueting rooms look like new bearing in mind the high traffic they have to endure every day. I am particularly pleased with the work carried out in the bedroom corridors and all the 160 bedrooms you have done – not an easy job at all but done very thoroughly and for us as a hotel even more important – very efficiently. The turn-around time from initial cleaning to be able tocheck a guest in a few hours later was superb. Great system you have there.

Thanks as well for cleaning all the upholstery in the Bar and Lobby – like the carpets very well done. They look like new and again great turnaround.

I shall keep your number handy for any jobs coming up in the future and I shall recommend you to my colleagues and friends as they say.

Kind regards
Michael Regenhardt

Michael Regenhardt (General Manager) Bournemouth Highcliff Marriott Hotel, St Michael’s Road, West Cliff, Bournemouth, BH2 5DU

Hotel Carpets Cleaned in Bournemouth

Urban Beach Hotel, Bournemouth

Hi Derrick,
Good to see you yesterday.
Just a quick note to say the carpets back in the flat look awesome, so thanks very much.
See you soon I suspect.
Best regards,

Mark Cribb (Proprietor) Urban Beach Hotel, Bournemouth, BH5 1EB

Carpets Cleaned in Hotel Restaurant, Bedrooms and Banqueting Suite in Bournemouth

Calvary Pentecostal Church

I have found the Cleaning Doctor to be professional throughout. The results of the Cleaning Doctor’s work are the best I have ever experienced from any carpet cleaning company. (Describe one or two benefits received.) The extra advice and products provided at no additional cost have been very welcome, as well as offering to help with smaChurch Carpets Cleaned in Poole

Exceptional attention to detail. All aspects of the job were carried out with care and the carpet looks as good as new. (Did we achieve a satisfactory result?) Yes. All minor stains have been dealt with. (Describe one or two benefits.) Timeliness allowed me to open the church to allow the job to take place when required.

Caretaker, Calvary Pentecostal Church, Cromwell Road, Parkstone, Poole, Dorset, BH12

Carpet Cleaned in Poole

Mrs R. M. Dike (Retired), Parkstone, Poole, Dorset, BH1

How nice to find someone who does a super job and is trustworthy. (Did we achieve a satisfactory result?) Yes definitely. A really professional job. (Describe one or two benefits that you have received.) Having someone in the house who is entirely trustworthy and pleasant. Being an elderly person, this I believe is so important and I thank him for that. I would certainly recommend this to anyone old or young. Very reasonable too.

Carpets and Rugs Cleaned in Bournemouth

Kristy Elms (Creative Manager) Bournemouth, Dorset, BH9

Very good, now like new again, very professionally cleaned. Highly recommended indeed, Great job. (Did we achieve a satisfactory result?) Perfect, all like brand new. So pleased with the carpets and rugs, smells fresh and looks brand new again. (Describe one or two benefits that you have received.) Friendly guy, great prompt service, done to a high standard and just 100% satisfied with the work carried out. (Is there anything you feel I could do to deliver an even better service?) Nothing as nothing to improve as the job was perfect! Very, very, happy. Just keep on doing what you do. Great Job.

Carpets Cleaned in Christchurch

Christchurch Housing Society

Until now, I never believed in miracles!

Joe Hicklish, Director, Christchurch Housing Society, Christchurch, Dorset

Carpets and 3-piece Suite Cleaned

Paul Burke

Excellent job – very professional. Initially three carpets were cleaned with very good results. Derrick returned to clean the 3-piece suite, which had not been cleaned since new – 7 years. When cleaned the suite appeared like new. The jobs were carried out swiftly and courteously.

Carpets Cleaned

Mrs P A Daulran

The company was professional in all aspects of the job. The results were very good. Results: fresh smell, satisfaction, professional.

Carpets Cleaned

Mrs Barbara Upton

First class. Carpets are like new – despite our large dog! Bright, fresh, stain-free carpets.

A First Class Result

Mr & Mrs Ashford

Excellent job, no fault could be found. A first class result. I was very satisfied with the work. The service you provided could not be improved upon.


4 Red Court
12 West Overcliff Drive

Telephone / Email

Mobile: 07841 105 670
Tel: (01202) 766 626
Or Email Me

Company Information

Cleaning Doctor Carpet & Upholstery Services Bournemouth & Poole is a Cleaning Doctor franchise independently owned and operated under licence by Derrick Hands.

Other Areas Covered 

Postcodes: BH1, BH2, BH3, BH4, BH5, BH6, BH7, BH8, BH9, BH10, BH11, BH12, BH13, BH14, BH15, BH16, BH17, BH18